Customer reviews of Maldon Cars and Vans Ltd

By Sergio P on 12 November 2018 | Purchase not verified

I have to say that their service was the best I have ever experienced. They make the experience very personalized and the communication was outstanding making the transaction so flawless. I would recommend them anytime and would most definitely buy from them again. Thanks you!!

Reply from Maldon Cars and Vans Ltd on 11/01/19

It is always nice to hear that our service has been appreciated. If we can be of service to you in the future it would be a pleasure to see you Kind Regards

By ofir M on 25 June 2018 | Purchase not verified

Nick and his staff has provide such a great customer service, you were very patient with us, and very kind. It was very helpful that the people you are buying from them are honest and fair. Very friendly environment to buy a car. I hope we will meet again.

Reply from Maldon Cars and Vans Ltd on 23/12/18

Thank you for visiting us. We always try to provide great customer service and a friendly environment. We are glad to hear your satisfied with our services and hope to see you again.

By B D on 20 March 2018 | Purchase not verified

Dealer was extremely helpful over the phone answering all questions about the condition of the vehicle. Videos were even provided and a date for a test drive was arranged. Travelled several counties to view and upon arriving there was a large horizontal crack on the front windscreen which would certainly fail an MOT. Car not as described and wasted fuel travelling there and a waste of a day off work. The dealer was unwilling to reduce the price to account for the inevitable windscreen replacement presenting me with the choice of buying a car with an expensive fault. Some insurers require you to declare glass claims and it is unreasonable to have necessary repairs on your claim history because the vehicle was not as advertised. Dealer apologised for the oversight in not mentioning it. Too little too late. Unfortunately, this experience conforms with the negative stereotype for second-hand dealers. Completely unacceptable to waste people's time and money in this way.

By C L on 31 January 2018 | Purchase not verified

I went to look at two cars that were advertised on autotrader and didn’t call first. One was advertised at £5900. When I got there the same car was priced at £6900 and the friendly staff told me they could do me a deal...their best offer £6000. Not letting on I said I’d think about the car and would keep an eye out on line to see if they had anything else come up and asked if their stock was on autotrader. Within 5 minutes of leaving they had increased the price on auto trader to £6900. The same car a week later is now advertised at the lower price again. Buyers beware!!

Reply from Maldon Cars and Vans Ltd on 18/02/18

Hi C L Thanks for sending this through We are really sorry to hear about your experience Would you email us your details and the car reg to maldoncarsuk/sales@gmail.com and will look this a bit further Regards Maldon cars uk ltd

By Alberto M on 01 June 2017 | Purchase not verified

Purchased a car today and really pleased with it as well as the excellent customer service that i recieved. The car was delivered to me in pristine condition as they had valeted it for free too. Thank you guys and keep up tghe great work!