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Customer reviews of Maldon Cars and Vans Ltd

At Maldon cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Maldon Cars and Vans Ltd

Maldon Cars and Vans Ltd

Based on 218 customer reviews

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  • 5

    Purchase of New Car

    By Daniel S on 09 September 2020 | Purchase not verified

    Got a great deal on a car after spending weeks on various dealers forecourts the vehicle I purchased from Maldon Cars & Vans was around £1500 cheaper than comparable ones elsewhere & the process of buying was so relaxed right from test driving to sorting the paperwork on collection, would highly recommend to all my friends & family that if you want a nice vehicle at a sensible price then go here

  • 5

    Not Bad, Not Good

    By peter B on 08 August 2019 | Purchase not verified

    Just bought a Volvo V50 from Maldon Cars. My experience was OK. Not perfect. My experience with Nick was that he was a nice friendly person. I was travelling from 85 miles away, so rang Nick first, and he said that the only problem with the car was that it had 3 dents on the bonnet. He also claimed that the car had full service history. Well a problem that he didn't tell me about was that there was only one key to the car, and that a second key would cost £265 plus VAT. Equally the service book was missing, and the service invoice copies he supplied only covered the first 4 years of the car. The last 5 years were not available. All in all, I am very happy with the car and found Nick a very friendly non-pushy person. I would recommend, but check everything very carefully.

  • 5

    Highly recommend

    By Ana V on 10 March 2019 | Purchase not verified

    I bought my car a month ago. I am happy with the deal, car is in very good condition. Good communication through the purchase process. Highly recommend

    Reply from Maldon Cars and Vans Ltd on 04/04/19

    Thank you for your favourable review, we are pleased you are happy with your new car

  • 5

    Outstanding Customer Service.

    By Sergio P on 12 November 2018 | Purchase not verified

    I have to say that their service was the best I have ever experienced. They make the experience very personalized and the communication was outstanding making the transaction so flawless. I would recommend them anytime and would most definitely buy from them again. Thanks you!!

    Reply from Maldon Cars and Vans Ltd on 11/01/19

    It is always nice to hear that our service has been appreciated. If we can be of service to you in the future it would be a pleasure to see you Kind Regards

  • 5

    great experiences

    By ofir M on 25 June 2018 | Purchase not verified

    Nick and his staff has provide such a great customer service, you were very patient with us, and very kind. It was very helpful that the people you are buying from them are honest and fair. Very friendly environment to buy a car. I hope we will meet again.

    Reply from Maldon Cars and Vans Ltd on 23/12/18

    Thank you for visiting us. We always try to provide great customer service and a friendly environment. We are glad to hear your satisfied with our services and hope to see you again.

  • 5

    Car not as described-Relevant fault not declared

    By B D on 20 March 2018 | Purchase not verified

    Dealer was extremely helpful over the phone answering all questions about the condition of the vehicle. Videos were even provided and a date for a test drive was arranged. Travelled several counties to view and upon arriving there was a large horizontal crack on the front windscreen which would certainly fail an MOT. Car not as described and wasted fuel travelling there and a waste of a day off work. The dealer was unwilling to reduce the price to account for the inevitable windscreen replacement presenting me with the choice of buying a car with an expensive fault. Some insurers require you to declare glass claims and it is unreasonable to have necessary repairs on your claim history because the vehicle was not as advertised. Dealer apologised for the oversight in not mentioning it. Too little too late. Unfortunately, this experience conforms with the negative stereotype for second-hand dealers. Completely unacceptable to waste people's time and money in this way.

  • 5

    Don’t charge what’s advertised on autotrader

    By C L on 31 January 2018 | Purchase not verified

    I went to look at two cars that were advertised on autotrader and didn’t call first. One was advertised at £5900. When I got there the same car was priced at £6900 and the friendly staff told me they could do me a deal...their best offer £6000. Not letting on I said I’d think about the car and would keep an eye out on line to see if they had anything else come up and asked if their stock was on autotrader. Within 5 minutes of leaving they had increased the price on auto trader to £6900. The same car a week later is now advertised at the lower price again. Buyers beware!!

    Reply from Maldon Cars and Vans Ltd on 18/02/18

    Hi C L Thanks for sending this through We are really sorry to hear about your experience Would you email us your details and the car reg to maldoncarsuk/ and will look this a bit further Regards Maldon cars uk ltd

  • 5

    Great customer service

    By Alberto M on 01 June 2017 | Purchase not verified

    Purchased a car today and really pleased with it as well as the excellent customer service that i recieved. The car was delivered to me in pristine condition as they had valeted it for free too. Thank you guys and keep up tghe great work!

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